Privacy Policy

Introduction

Ohel Children’s Home and Family Services (“Ohel”) has created this Privacy Policy in order to demonstrate its respect for its users’ personal privacy. The following provides the information gathering and dissemination practices for this application, Resilience (the “App”), which is owned and operated by Ohel.

This policy describes: 

• The types of information we may collect or that you may provide when you access, or use the App.
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect on this App and in email and other electronic communications sent through or in connection with this App.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use this App. By using this App you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates. We comply with applicable child privacy protection laws, including the U.S. Children’s Online Privacy Protection Act (COPPA), the New York Child Data Protection Act (CDPA) and similar international standards.

Information We Collect and How We Collect It

We collect information from and about users of our App:

• Directly from you when you provide it to us.
• Automatically when you use the App.
• Device Information: Type of device, operating system, and app performance data.

Information You Provide to Us  

When you complete the contact us or otherwise use this App, we may ask you to provide information:

• By which you may be personally identified, such as your name, address, email address, phone number, date of birth or any other information the App collects that is defined as personal or personally identifiable information under an applicable law (“Personal Information”).
• That is about you, but individually does not identify you.

This information includes records and copies of your correspondence (including email addresses), if you contact us.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

If you provide or permit us to collect any information relating to another person, you are representing to us that you have the authority to do so and permit us to use such information as described in this Privacy Policy.

Information We Collect Through Automatic Data Collection Technologies  

We automatically collect certain information when you visit, use or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, device characteristics, operating system, language preferences, device name, country, location, information about how and when you use our App, and for our internal analytics and reporting purposes.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use cookies to personalize your experience and to collect information about how you use our App. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our App.
• If you want to change your cookie preferences or withdraw from the cookie consent, you can modify your option on the cookie declaration page. 

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any Personal Information, to:

• Provide you with the App and its contents, and any other information, products, or services that you request from us.
• Contact you regarding your inquiries or requests for information.
• Fulfill any other purpose for which you provide it.
• Notify you when App updates are available, and of changes to any services or products we offer or provide through it.

In addition, Ohel may use information provided by users for personalization, statistics, and to send them information, newsletters, and notifications about important changes or upgrades to the App. We may also use users’ personally identifiable information for our internal business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing and improving service offerings, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our App according to your individual interests.
• Speed up your searches.
• Recognize you when you use the App.

Parental Consent & Controls

Ohel has developed its App to be an enjoyable experience for users of all ages, including those under 13 (“Child(ren)”). Please discuss this Policy with your children so that they will better understand how to use the App and the information they may be asked to provide when using the App. Ohel believes that providing its visitors with accurate and adequate notice about the App will inform choices and decisions about how to use the App and will better protect its users’ privacy.

We require verifiable parental/guardian consent before collecting, using, or sharing a child’s personal information.

Ohel is committed to compliance with COPPA, a federal law designated to protect Children online. We take Children’s privacy seriously and encourage parents to take an active role in protecting their Children’s privacy and online experience at all times.

Collection and Use of Children’s Personal Information

Ohel may collect and store certain persistent identifiers (e.g., cookies, IP addresses, etc.) from Children without parental consent for the purpose of supporting the internal operations of the Services or as otherwise permitted under COPPA.

Ohel may collect and store other personal information about Children if this information is submitted by a Child with prior parental consent or by the parent or guardian of the Child. If a Service is directed to children under COPPA, we may ask users to verify their dates of birth before collecting any personal information from them. Those users that indicate they are Children are either blocked from the activity or taken through a parental consent process.

Ohel may collect and store the following types of personal information about a Child when submitted by a Child with prior parental consent or by the parent or guardian of the Child: first and/or last name, email address, parent’s or guardian’s name, parent’s or guardian’s email address, child’s photograph and child’s emergency contact information. Ohel may also collect the Child’s mailing address and/or telephone number when necessary to respond to an inquiry. Ohel may also collect demographic information about a Child such as the Child’s date of birth, gender, emotional state, and combine such information with the Child’s personal information. Please refer to the sections entitled “What information is collected from me?” and “How does Ohel use my information?” for further details on the information we collect and the tools we use to collect it.

For users aged 13 to 17, Ohel will not process personal data except if a teenager expressly opts in or the processing is strictly necessary for one of the specific purposes enumerated by CDPA.

Disclosure of Children’s Personal Information

We follow our standard policy for the disclosure of personal information collected from and about Children.

Parental Access

A parent who has already given Ohel permission to collect and use his or her Child’s personal information can, at any time, do the following: (1) review, correct, or delete the Child’s personal information; and/or (2) discontinue further collection or use of the Child’s personal information. To do so, please refer to the confirmation email provided to you when you gave consent or contacting us at Ohel_Feedback@ohelfamily.org

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. 

In addition, we may disclose Personal Information that we collect or you provide:

• To our subsidiaries and affiliates. The subsidiaries and affiliates are prohibited from selling the contact information provided to them by Ohel.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. The contractors, service providers, and other third parties are prohibited from selling the contact information provided to them by Ohel.
• To a successor in the event of a merger, sale, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ohel’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Ohel about our App users is among the assets transferred.
• To fulfill the purpose for which you provide it. 
• With your consent or Parental consent for users under 13.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ohel or others. 

We will not otherwise intentionally disclose your personally identifiable information to anyone outside Ohel without prior notice to you. Ohel will also take reasonable steps to prevent the accidental disclosure of this information. We will use our commercially reasonable efforts to prohibit those with whom we share your Personal Information from selling or redistributing it but can give no assurance in this regard.

Changing Personally Identifiable Information

Users may update, correct, or change their profiles by sending e-mail through our contact page. Users may change this information at any time and as often as necessary. Users may stop all collection of their information at any time by discontinuing their use of the App.

Children’s Rights

Children under 13 and their parents/guardians have the right to:

Access the personal information collected.
Request corrections or updates.
Request deletion of their personal information.

Third Parties

Third parties may collect Personal Information about your online activities over time and across different websites, including your use of this App. This Privacy Policy does not apply to, and OheI is not responsible for, the practices of third parties that collect your Personal Information.

Third-Party Websites

The App may contain links to other websites. Ohel is not responsible for the privacy practices or the content of such websites or any website that may provide a link to the App. OheI encourages you to review the privacy statements or policies of such websites before submitting any information to them.

We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services’ privacy policies.

Other than as discussed above, we don’t share your Personal Information with third parties. Only aggregated, anonymized data may be periodically transmitted to external services to help us improve our services. We currently use Google Analytics (traffic analysis, SEO optimization), Constant Contact (mailing list management), and Hotjar (behavior analytics).

Retention of Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than that.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Geographic Restrictions

The App is controlled and operated by OheI from the United States and is not subject to the laws or jurisdiction of any state, country, or territory other than that of the United States.

Data Security

We have implemented reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored with our hosting provider or our cloud services. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through our App. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ Personal Information, we will post the new privacy policy on this page with a notice that the Privacy Policy has been updated.  The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this Privacy Policy to check for any changes.

Contacting Ohel

OheI welcomes your feedback about this Privacy Policy and about all of OheI’s services. If you have any questions about this Privacy Policy, the practices of this App, or your dealings with this App, please contact: